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Frequently asked questions

Here you’ll find answers to the questions we receive most often. We want to make your shopping experience as smooth and enjoyable as possible, which is why we’ve clearly gathered all the essential information for you in one place.

Ordering & shipping
How long does shipping take?

Orders are usually processed within 1–2 business days. Delivery times may vary depending on your location.

Do you offer free shipping?

Yes, we offer free shipping on all orders above €100 within the Netherlands.

Do you ship internationally?

Yes, XAV-XAV ships worldwide. Please note that orders outside the EU may be subject to customs fees or import taxes.

Can I track my order?

Once your order has been shipped, you will receive a tracking link by email.

Returns & exchanges
Can I return my order?

Yes, you can return your order within 14 days after receiving it.

What conditions must returned items meet?

Items must be unworn, unwashed and in original condition with all tags attached.

Are return costs covered?

Return shipping costs are the responsibility of the customer.

Can sale items be returned?

No, sale items cannot be returned or exchanged.

Products & sizing
Are the clothes unisex?

Most XAV-XAV pieces are designed to be unisex and timeless.

How do the items fit?

Our collections are known for their oversized and comfortable fit. If you prefer a more regular fit, we recommend sizing down.

Still have questions?

We’re always happy to help. If you can’t find the answer you’re looking for, feel free to contact us and we’ll get back to you as soon as possible.

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